Shopify Support · Personally Delivered

Shopify Support —
Directly from Kevin.

Have a problem with your Shopify store and need fast help? Shopify's own support is often generic — we know your project, your apps and your theme. As your Shopify expert, we solve problems quickly and without hassle.

Book a Free Zoom Call View services

Since I personally handle every request, I take on a limited number of support clients per month.

Anonymous support vs. BLTR

Anonymous ticket systemChanging contacts
Direct contact with KevinAlready knows your shop
Generic platform supportDoesn't know your theme
Individual expert supportKnows your apps & custom code

Fast help from someone who knows your shop.
No explaining from scratch with every request.

We help with
Technical errors & bugs App conflicts Checkout issues Shopify expert since 2018
The Challenge

When you need expert support.

Not every problem can be solved with Shopify's general support.

Update

An update broke something

An app or theme update suddenly changes layout or functionality — and you don't know why.

Conflict

An app is causing conflicts

Two apps interfere with each other, the theme reacts unexpectedly — hard to diagnose without expertise.

Checkout

Checkout isn't working correctly

Customers report payment errors you can't reproduce yourself.

Speed

Performance issues after installing an app

The shop gets slower, but the cause isn't obvious.

How we actually help
Our Approach

How we differ from
Shopify's own support.

Shopify support is good for general platform questions. For specific problems in your shop — custom code, app conflicts, theme customizations — you need someone who knows your shop. That's us.

1
Reactive support on demand
Have a concrete problem? We handle diagnosis and the fix, even without an ongoing contract.
2
Priority support access
With a support package you get fixed response times and priority access.
3
Emergency support for critical issues
If checkout goes down or the shop becomes unreachable, we respond as a priority.
Request support →
Shopify expert support troubleshooting
Direct Expert Support
No anonymous ticket system
Services

Our support offering.

From a one-off request to ongoing support.

Reactive Support

Have a specific problem? We handle diagnosis and the fix — on request, no ongoing contract required.

Preventive Support

Ongoing support with fixed response times — issues are caught before they escalate.

Emergency Support

Critical issues like a broken checkout are handled as a priority.

Working With Your Team

We coordinate with internal developers or other vendors when needed.

Path to Ongoing Maintenance

For regular needs, we recommend a maintenance package instead of one-off requests. Learn more →

Discuss your support needs →
Process

How a support request works.

Fast and straightforward.

01

Report the Issue

A short description via form or email — the more specific, the faster the fix.

02

Diagnosis

We look at your shop, the affected apps and the code.

03

Fix

The issue gets resolved and tested before we mark it as done.

04

Follow-Up

You get a short summary of what the problem was and how it was solved.

Request support now →
Why Us

Support from someone
who knows your shop.

No explaining from scratch with every request.

Direct point of contact

You always talk to the same person, not a rotating ticket team.

Shopify depth

We understand theme code, app conflicts and the Shopify platform in depth.

Fast response times

Clearly defined response times depending on your support package.

Transparent quotes

Clear terms for one-off or ongoing support.

100% Remote · Zoom-first

All coordination handled efficiently via Zoom or email.

Coordination with your team

We also work alongside internal developers or other vendors.

8+
Years of experience
50+
Projects — each personally delivered
24h
Typical response time
About Me
Kevin Bolter
8+
Years Web & E-Commerce

Your personal
point of contact.

Kevin Bolter — I fix technical issues in Shopify stores quickly and personally. No ticket system, no rotating team — you reach me directly.

Web & E-Commerce since 2018 AI since 2022 Shopify Expert
Direct contact
No ticket system, no waiting queue.
Fast response time
Clearly defined response times based on your needs.
100% Remote · Zoom-first
All coordination via Zoom or email.
Book a Zoom call with Kevin →
FAQ

What shop owners ask us most
about Shopify support.

What's the difference vs. Shopify's own support?

Shopify support is good for general platform questions. We know your specific shop — custom code, app conflicts, theme customizations — and solve exactly those problems.

Can I get support without a maintenance contract?

Yes, one-off support on request is possible. For regular needs, a support package pays off.

What does Shopify support cost?

We offer both one-off requests and monthly support packages. After a short conversation we'll tell you the right option and price.

Will you also talk to my developer?

Yes, we also coordinate with internal teams or other vendors.

Contact

Report your issue.
Fast response.

Briefly describe your problem — we'll get back to you within 24 hours.

Since I personally handle every request, the number of support clients per month is limited.
Zoom Call
30 min · Free & no obligation
Response Time
Within 24 hours

Thanks — I'll be in touch soon! ✓

You'll hear back from us within 24 hours.